Sometimes the Notch support team will ask you for a License Diagnostic file. This file gives us detailed debug information about your Codemeter dongle and recent licensing events.
How to get a License Diagnostic file
There are two methods of getting the file:
- Using the Notch License Check tool,
- Or, running commands directly from the Windows Command Prompt / Powershell.
Method A: Notch License Check Method
You can use the Notch License Check utility. This comes installed with Notch Builder or you can download it (if you’re getting a diagnostic for a media server etc).
- Run ‘Notch License Check’ (either from the Start menu, or by running ‘LicenseCheck.exe’ from the downloaded .zip file).
- Click ‘Save Diagnostic’, then attach that file to your support ticket.
Method B: Command Line Method
You can run one of the following two commands:
Command Prompt Command:
"c:\Program Files (x86)\CodeMeter\Runtime\bin\cmu32.exe" --cmdust > %HOMEPATH%\Documents\cmdust_diag.txt
Start-Process "c:\Program Files (x86)\CodeMeter\Runtime\bin\cmu32.exe" -ArgumentList "--cmdust" -RedirectStandardOutput $home\Documents\cmdust_diag.txt
Once you have run the file, please send us the
cmdust_diag.txt file from your Documents folder.