Get a License Diagnostic file
Updated: 22 Jan 2025
Get a License Diagnostic file
Intro #
Sometimes the Notch support team will ask you for a License Diagnostic file. This file gives us detailed debug information about your CodeMeter dongle and recent licensing events.
How to get a License Diagnostic file #
running commands directly by running one of the following two commands from the Windows Command Prompt / PowerShell.
Command Prompt Command:
"c:\Program Files\CodeMeter\Runtime\bin\cmu.exe" --cmdust > %HOMEPATH%\Documents\cmdust_diag.txt
PowerShell Command:
Start-Process "c:\Program Files\CodeMeter\Runtime\bin\cmu.exe" -ArgumentList "--cmdust" -RedirectStandardOutput $home\Documents\cmdust_diag.txt
Once you have run the file, please send us the cmdust_diag.txt file from your Documents folder.
Please make sure to do this on the machine that exhibits the error.
CodeMeter Runtime must be installed on the machine to run this utility. (This is bundled in Notch Builder and on most media servers)