General
#
When is a subscription charged? #
A subscription is charged at the point of order, and at the renewal date of the subscription.
Is there a minimum term to my monthly subscription? #
Current Plans (Indie, VFX & RFX) do not have a minimum term, but when cancellation is requested, it will take place at the end of the current billing period (i.e. just before your next renewal date.)
Legacy Subscription Plans (Base & Pro), have a 6 months minimum term. This means that once a subscription has started, it runs for 6 consecutive months (no pauses or breaks). After 6 months you can cancel your subscription at any time.
What products are monthly subscriptions available on? #
Current Plans: VFX & RFX
Legacy Plans: Notch Builder Base and Notch Builder Pro
What products are annual subscriptions available on? #
Current Plans: Indie, VFX & RFX
Legacy Plans: Notch Builder Pro
What is a Flexible Subscription on Legacy Plans? #
Our Legacy Plans (Base & Pro) provide the ability to switch between the Base and Pro flavours of Notch Builder from month to month. You can switch between Base and Pro in
My Account->Subscriptions.
What is the difference between a monthly and annual subscription? #
Do I need to be online to use my subscribed application? #
You can be offline for periods of time. However, there are some important things to know for
software licenses (Indie & VFX) and
dongle licenses (RFX, our legacy plans Base & Pro).
Can I use my software license on any PC? #
For dongle based licenses (RFX, our legacy plans Base & Pro), simply plug in your licensing dongle on the machine you wish to use and away you go.
For software based licenses (Indie & VFX), you can use your license on up to two PCs simultaneously. Read more on details here.
Do projects made in Builder Base work in Pro and vice-versa? #
Yes projects are fully interoperable between Base and Pro.
Do projects made in VFX work in RFX and vice-versa? #
Yes projects are interoperable between VFX and RFX. However, please note that exposed parameters (for media server blocks) configured in RFX will not persist when they are opened in VFX.
I’ve made projects in Trial / Indie how do I open them in VFX / RFX? #
There are three ways you can have your Trial or Indie projects converted to VFX or RFX projects:
- After taking out your first VFX or RFX monthly subscription. We can’t convert projects for subsequent monthly subscriptions.
- After taking out a VFX or RFX annual subscription.
- After purchasing a license conversion package from us.
Please get in touch with us for more information.
How is my license delivered? #
When you place your order a Codemeter dongle will be sent to you by courier. You’ll receive instructions via email as to how to activate your license on that dongle when it arrives.
When does my subscription begin? #
Your subscription begins on the date that you initially purchased the subscription. However, for RFX licenses we add 7 days to your subscription term at no cost, to cover the time it takes to ship your licensing dongle to you.
Where can I find the terms and conditions of the subscription? #
Please take a look at the ecommerce T&Cs.
I’ve lost my Codemeter Dongle, what do I do? #
I’ve activated my license on a different dongle. Can I transfer it to my own? #
There is a fee for transferring licenses between dongles, as this is a manual process. Please get in touch with us at our
Contact Us page to request a license transfer.
For Existing Pro Customers
#
Can I access 1.0 Beta with my Builder Pro subscription? #
Yes, you can access both 1.0 Beta and 0.9.23 versions with your Builder Pro subscription. When running in 1.0, your Pro dongle acts as an RFX license. To start using 1.0 Beta, simply
download it, ensure your Pro dongle is plugged in, and away you go. Learn more about
accessing 1.0 & 0.9.23…
What are the advantages of 1.0 over 0.9.23? #
1.0 is a vast upgrade to the Notch product, with few areas left untouched: new unified renderers, shareable assets, overhauled fields, deformers, shader and physics systems, and enhanced nodegraph & timeline workflows. Despite the upgrade, we’ve ensured that existing users still feel comfortable and agile in the tool. You can read more details in the
1.0 manual.
Has my Builder Pro subscription price changed? #
No, your Builder Pro price stays the same (£189 + VAT per month) until December 2025, at which point we will contact you to help smoothly transition you to a RFX plan.
Can I keep using my Pro subscription, or do I have to move on to the new plans? #
You can continue to use your Builder Pro plan until the end of 2025. We’ll contact you later in 2025 to help smoothly transition you to a new plan at that point.
Can I still upgrade & downgrade between Base & Pro plans as a Flexible Subscription? #
Yes, you can still upgrade and downgrade between Base & Pro as you have in the past until the end of 2025. To upgrade or downgrade, go to the
self-management portal.
What is the equivalent of ‘Pro’ under the new plans? #
RFX is the equivalent and natural successor to Pro.
Why should I upgrade to an RFX plan now? #
There is no rush for Pro users to move to an RFX plan. However, later in the year, we’ll be adding features to the RFX plan (such as an additional render license for another PC) that will be advantageous to users.
Can I migrate to an RFX plan now? #
If you are on an annual Builder Pro plan, we can migrate you to an RFX annual plan at any time. If you wish to move from your existing annual Pro plan to a monthly RFX plan, simply wait for your existing license to expire and then sign up for an RFX monthly plan.
If you are on a monthly Builder Pro plan, you can migrate to RFX, but there is no rush since your Pro license acts as an RFX license in 1.0.
Eligibility to move to RFX:
- You can migrate to an annual RFX plan from Pro at any time.
- To migrate to a monthly RFX plan, you must have completed the minimum 6-month commitment of your Base or Pro subscription.
Can I migrate to a VFX plan now? #
It is not possible to migrate to a VFX plan from a Builder Pro plan. Instead, we recommend that you cancel your Builder Pro subscription and start a VFX plan.
Differences between Pro & VFX:
- VFX uses an account-based software license (no dongle) and can be active on 2 PCs simultaneously.
- VFX cannot export media-server blocks, watermarked media-server blocks, or standalone executables.
- VFX cannot access or edit exposed parameters.
- VFX only provides access to 1.0; to access 0.9.23, you need an RFX or Pro license or purchase an End Of Life Perpetual Base 0.9.23 license (available from July 2025).
- VFX has no minimum term commitments and cannot be downgraded to a lower-tier plan.
How long can I keep using 0.9.23 Builder Pro? #
During 2025, you can continue using 0.9.23 Builder Pro with a Pro or RFX license. From 2026, you will need an RFX to access 0.9.23 Pro.
Does my Pro dongle provide 4K Playback on blocks exported from 1.0 as well as 0.9.23? #
Yes, your Pro dongle acts as a 4K Playback license for blocks exported from both 0.9.23 and 1.0.
Can I still purchase Pro subscriptions? #
You can purchase Pro subscriptions until 30 June 2025. After this date, only our
new plans will be available for new purchases.
Why is there a price difference between Pro & RFX monthly plans? #
Pro monthly plans had a six-month minimum term. To offer users more flexibility, RFX monthly plans have no minimum term, which accounts for the slight price difference. We’ve also reduced the
first-year price of annual plans.
Can I open my 0.9.23 projects in 1.0? #
While projects can be opened in 1.0, they will likely require modification to provide similar visual outcomes or performance profiles. Have a look at our
project migration guide.
What is the Studio Programme? #
Later in 2025, we will launch our Studio Programme, offering additional license flexibility for studios with more seats and access to higher support levels.
For Existing Base Customers
#
Can I access 1.0 Beta with my Builder Base subscription? #
Yes, you can access both 1.0 Beta and 0.9.23 versions with your Builder Base subscription acting as a VFX license. To start using 1.0 Beta, simply
download it, ensure your Base dongle is plugged in, and away you go. Learn more about
accessing 1.0 & 0.9.23…
What are the advantages of 1.0 over 0.9.23? #
1.0 is a vast upgrade to the Notch product, with few areas left untouched: new unified renderers, shareable assets, overhauled fields, deformers, shader and physics systems, and enhanced nodegraph & timeline workflows. Despite the upgrade, we’ve ensured that existing users still feel comfortable and agile in the tool. You can read more details in the
1.0 manual.
Is 1.0 Beta a supported version? #
Yes, we are providing technical support for 1.0 during its Open Beta phase.
Has my Builder Base subscription price changed? #
No, your Builder Base price stays the same (£99 + VAT per month) until December 2025, at which point we will contact you to help smoothly transition you to either a VFX or RFX plan.
Can I keep using my Base subscription, or do I have to move on to the new plans? #
You can continue to use your Builder Base plan until the end of 2025. We’ll contact you later in 2025 to help smoothly transition you to a new plan.
Can I still upgrade & downgrade between Base & Pro plans as a Flexible Subscription? #
Yes, you can still upgrade and downgrade between Base & Pro as you have in the past until the end of 2025. To upgrade or downgrade, go to the
self-management portal.
What is the equivalent of ‘Base’ under the new plans? #
This depends on your use case:
- Like Base, VFX is focused on users delivering rendered video. It has account-based licensing that can be used on two PCs simultaneously and offers discounted annual licensing with no commitment monthly plans.
- RFX targets users who need real-time output, such as media-server blocks, standalone executables, or direct playout from Builder. It uses dongle-based licensing for portability and supports exposed parameters and direct playout (including Turbo Mode).
- VFX and RFX can share project files, but VFX does not support media-server block exposed parameters during load or save.
You can compare both on our pricing comparison page.
Can I migrate to a RFX plan now? #
If you are on a monthly Legacy Builder plan, eligibility depends on the plan you wish to move to and your minimum six-month term commitment.
Eligibility to move to RFX:
- You can migrate to an annual RFX plan from Pro at any time.
- For a monthly RFX plan, you must have completed six months of your Base or Pro subscription.
Can I migrate to a VFX plan now? #
Yes, migration from a Base plan to a VFX plan is possible.
Eligibility to move to VFX:
- You can migrate to an annual VFX plan from Base at any time.
- For a monthly VFX plan, you must have completed a six-month subscription commitment.
VFX benefits include:
- Account-based software licenses that can be active on two PCs simultaneously.
- No minimum term commitments (plans can be canceled anytime).
- VFX cannot export media-server blocks or access exposed parameters.
- VFX only provides access to 1.0. To access 0.9.23, you need an RFX or Pro license or purchase an End Of Life Perpetual Base 0.9.23 Access License (available from July 2025).
How long can I keep using 0.9.23 Builder Base? #
You can use 0.9.23 Builder Base until the end of 2025. From 2026 onward, you will need either an RFX or an End Of Life Perpetual Base 0.9.23 Access License (available from July 2025).
Can I still purchase Base subscriptions? #
You can purchase Base subscriptions until 30 June 2025. After that date, only our
new plans will be available.
Can I open my 0.9.23 projects in 1.0? #
Yes, you can open 0.9.23 projects in 1.0, but modifications may be required for similar visual outcomes or performance profiles. Refer to our
project migration guide.
I have a vast back catalogue of 0.9.23 projects that I need to continue accessing. How can I do that? #
Options for continued access:
- In 2025, you can use your Base license to access 0.9.23.
- From 2026 onwards, access requires either an RFX or an End Of Life Perpetual Base 0.9.23 Access License (available from July 2025).
What is the Studio Programme? #
Later in 2025, we will launch a Studio Programme to provide additional licensing flexibility for studios and access to higher levels of support.
For Existing PLE Customers
#
What can I access with my Learning / PLE license? #
You can continue accessing 0.9.23 with your PLE license indefinitely.
For 1.0 access:
Additional benefits for PLE users:
- 50% off the first year of Notch Indie.
- £50 discount (or equivalent) off Base, Pro, VFX, or RFX subscription plans (coming soon).
Can I use my previous PLE £50 coupon? #
Soon, historic PLE £50 coupons will be accepted for redemption against Base, Pro, VFX, and RFX subscription plans.
What discount do I get for Notch Indie? #
If you previously purchased a PLE license, you are eligible for a
50% discount on the first year of a new Indie license. We will soon email discount codes. In the meantime, our
sales team can apply a credit retrospectively if you provide proof of your PLE purchase.
Managing Subscriptions
#
How do I cancel my subscription? #
Subscription plans can be cancelled in
My Account->Subscriptions. Cancellation will take place at the end of the current billing period (i.e. just before your next renewal date).
How do I switch between Base and Pro during my subscription? #
When will my subscription UPGRADE apply? #
After we’ve notified you that your subscription has been upgraded, it will be available immediately to use. Simply start Notch Launcher on your PC (with the relevant Notch dongle plugged in, if a dongle based license). It can take up to 30 seconds for the upgrade to apply to your PC or dongle after starting Notch. If you have any issues, then please get in touch through our
Contact Us page.
Can I re-assign a license I have purchased to another user? #
The purchaser of a subscription can re-assign the user of a license under certain conditions:
- If the license is dongle based (Base/Pro/RFX)
- Or, if the license has not been assigned to any user previously
- Or, if the purchasing account is part of the Studio Programme (coming later in 2025)
To re-assign the license:
- Go to My Account->Subscriptions
- Find the subscription
- Click the ‘Re-assign license’ button in the Licensee field.
Note: Re-assigning a dongle-based license does not transfer the license from the dongle itself. Once installed, the license remains bound to that dongle—only user assignment and control change. If a dongle is lost or stolen, contact Notch Support to request a license transfer.
I’m a studio/IT manager. Can I manage multiple subscriptions for my team? #
Yes, one Notch account can purchase & manage multiple subscriptions.
Go to My Account->Subscriptions to view & manage purchased subscriptions.
You can specify and change subscription user assignments during and after purchase (with some coditions). See the the Can I re-assign a license I have purchased to another user? for more details.
Later in 2025 we’ll be starting our Studio Programme to give greater license control to studios. Eligibility criteria TBA.